FAQ

• What does the ADHD Program include?
• What does the Mental Health Program include?
• Is Cognito covered by insurance or MSP?
• Do you provide counselling services?
• Do you provide psychiatry services?
• Can you send my medical information to me or my doctor?

See all 7 articles

• How do I reschedule my appointment?
• How do I cancel my appointment? What if it's less than 24 hours in advance?
• How do I book a follow-up with a Nurse Practitioner?
• How do I book a CBT appointment?
• Can I book more than two CBT sessions a month?
• My provider didn’t show up to my appointment. Why is that and what should I do?

See all 8 articles

• How do medication refills work?
• Can my prescription be sent to my doctor?
• Can I book an earlier medication meeting?
• What should I do if I'm having issues with my medication?
• How do I know that my prescription has been sent to my pharmacy?
• Once I’ve been prescribed medication, when can I expect to receive it?

• How do I update my payment information?
• What if I realize Cognito isn't a good fit for me?
• Can I pause my subscription rather than cancel it?
• How do I cancel my subscription?
• If I'm on one plan, can I switch to another?

• What if my provider's availability doesn’t fit my schedule?
• Do I need an appointment to contact my provider?
• What do I do if I feel that my CBT provider is not a good fit?

• How long is the ADHD assessment waitlist, and how do I know if I'm on it?
• If I'm not diagnosed with ADHD, can I still continue with therapy?
• After I'm diagnosed with ADHD, how long until I receive my medication?
• Can you send my diagnosis to my doctor?
• I received my diagnosis. What are the next steps?
• I've done all the required forms and lab work to move forward with my ADHD diagnosis. What are the next steps?

See all 10 articles