How do I cancel my appointment? What if it's less than 24 hours in advance?

While we prefer cancellations to be made more than 24 hours in advance, you have the ability to cancel your appointment at any time. To cancel your appointment, follow the steps below:

1. Open up the Cognito Portal and select Bookings on the side menu. 

2. Under Upcoming, you will see your upcoming bookings. Click the Cancel button in the bottom of the upcoming booking.

3. Please provide your reason for cancelling, and click Cancel Event. 

Once completed you will be prompted with the confirmation below, and your appointment will be cancelled!